Virgin Blue Velocity free upgrade email
 

Earlier today, I received an email from Virgin Blue advising that I'd been upgraded to Velocity Gold for a year - with all the trimmings. It told me I'd have free lounge access, priority check in etc..... After going to the Virgin Blue site later on there was a messgage there saying:

"Oops, due to an error, you may have received an email regarding a gold upgrade by mistake. Please disregard the free upgrade communication. We apologised for any inconvenience caused."

A lot of my friends also received this email, any word if this went out to every Velocity member and what may have casued it?

I got one too, got me all excited for a little while.

Would love to know how it happened.... a disgruntled employee perhaps?? :D

I got one too. I also just got an email telling me it was an error, funny enough the title at the top of the email was "Friday the 13th strikes"

Please do not post the immediate entire above post - thank you. mod.

Got the same thing. Had a fairly crappy day at work so thought the first e-mail was a nice Friday afternoon surprise. Now got home and saw the second e-mail... nice let down. :(

I reckon some angry types will be either escalating their demand for the gold membership as high as they can go, or going to the ACCC or considering a class action...

It might be a mistake, and most of us can understand that, but it's a pretty big mistake... especially when you have something, personalised, in writing outlining the benefits one will receive... however this happened, I'm sure some heads will roll

Some seriously ****ed off customers with Virgin Blue me thinks :) But no use fighting it really...

No we had one of those emails internal last week though....... was quite humerous:)

I also received this e-mail and I am flying Virgin Blue to Canberra later.
I will see whether they treat me like a Gold member and may consider ACCC actions if applicable.

I got the same email, Ive never swiped my Velocity card ever, so Im no where near Gold.

Such a shame that we all missed out on a shmoke und a pancake. Almost toit like a toiger. Yesh Yesh Yesh.