14 questions on in-flight connectivity
 

On-board an airliner, in-flight connectivity allows passengers to connect their personal devices (e.g. mobile phone, tablet or laptop) to the internet and the cellular network (in-flight mobile roaming).

As part of my Master Thesis at Cranfield University in England, I’m conducting a survey on the commercial aspects of in-flight connectivity. In particular, the survey assesses the current demand and willingness to pay for in-flight connectivity. Your answers will give insights into the structure and pricing of in-flight connectivity services from a passenger's perspective.

The survey consists of 14 questions. Thank you for clicking the link below to start the survey.
http://www.smart-survey.co.uk/s/81665GHXSU

To be honest, most airlines are not doing it due to the high cost incurred by the passengers.

I don't think the cost is an issue, but basically the failure to work when required turns people away.

United has been pushing WiFi, but on the LAX/SFO-SYD legs it doesn't work longer than 1-2 hours off the US coast, then comes back over Noumea for an hour before dropping out again. Even the domestic legs SYD-MEL does not work.

Different technology, but Gogo United flights SFO/LAX-JFK works flawless and I'm happy to pay for the service knowing it works.

Considering I was using Connexions by Boeing back in 2006 FRA-SIN paying $30 for the flight, it was worth it, mainly because it "just worked"

This week I was finally approved for a refund by United for WiFi not working back on Feb 10th LAX-SYD. Not that the money is an issue, but failure to provide a service advertised.