Agree with Nigel on the Physics and g forces being felt by the passengers. They would have hit the ceiling on the pitch down movement, whilst when the aircraft pitched up - depending on the g loading they may have been pushed back into their seats for a brief moment.
The fault is definately sounding like a 'glitch' in the autopilot/flight director system which may never be fully identified. I would imagine that Airbus would be involved in this investigation very closely.
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