If fact that the crew reported this in ACARS would suggest a possible tail strike to me (strange not to confirm it if this is the case).
ACARS mode: S Aircraft reg: .N128UA
Message label: 5Z Block id: 1 Msg. no: M36A
Flight id: UA0870
Message content:-
/71 SYDSYD 0\FLOOR PANELS NEAR SEATS 59AB LOOSE
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