Quote:
Originally Posted by Chris Tully
That is correct. SalesForce have been the provider of the Jetstar Call Centre from day one.
I was not aware that there was outsourcing to Malaysia. If anything, this would be overflow, however the Melbourne based call centre is 24 hours...
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From what I've been told calling from Aus gets Aus all centre, and I believe Japan may also be put through to Aus. From NZ however, you get Malaysia. The experience talking to Malaysia vs. that of Aus is a remarkably different one. Their understanding of English seems very limited.