The problem I have Ryan is firstly you said she was denied entry to the Qantas club, but then later mentioned she was allowed access to the business class lounge. I assume this was the same trip and same airport?
My point being maybe your friend miss interpreted what she was being told when she was 'refused' entry to the Qantas club, when in fact they may have well been directing her to the business class lounge which she is entitled to use on an upgrade. It is all in the interpretation.
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