As I said, the last time I redeemed points for a J fare down and a Y fare back, was Friday week ago 13/5-14/5/2011, and I had no issues getting into the BUSINESS LOUNGE...
I am thinking that the person was turned away from the Qantas Club, and perhaps misunderstood that they actually had access to go into the BUSINESS LOUNGE, so a simple mistake in communication...
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