I've never had an issue with Virgin, ever, yet quite a number with Qantas. Never had to wait more than 5 minutes in a check-in queue, great friendly staff, and being looked after during delays and disruptions, all this regardless of the class of airfare I was holding, and where I was.
I've noted the transition from their LCC model since the Virgin Australia consolidation, they've really upped their game and professionalism and more than happy to continue flying them, which I will for the coming 12 flights I'm booked on.
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