After reading the letter (in full of both), I am of the conclusion that a) the Cardiologist is a bafoon, and b) Irwin (if acting like he's stated) is equally as big a bafoon!
In response to the Dr's. correspondence, he (Irwin) should have directed him to the 'Conditions of carriage' that he mentioned in point 3 of the companies reply, thank him for his letter, and outline what the causes of his delay were. Really, nothing further was needed! And, I find it farcical that any companies CEO would instruct a reply of this type knowing that it would only become a PR nightmare, if as in this case, it got out to the media!
The Dr. doesn't go without a comment either, but 'assuming' he's out at Griffith on the Governments time, then any associated costs would be worn by the NSW tax payers... AND, assuming, lets say, he's out there on a pro-bono basis, then why is he claiming cost's? I can only imagine that he is trying to milk it out of REX!
And finally, I think, after flying with them, they are a wonderful regional airline, and I have the privileged of knowing both current and past crew, and they are certainly NOT of the standard of what this letter depicts. They are both professional in nature and excellent representatives of the company!
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