Well, according to the gentleman, he claims they did inform him, and other passengers, and then accommodated him to another location (by bus)... It was his decision to go to Wagga by taxi, why should REX be held accountable for that decision? The rest of the booking, rebooking, sure was mishandled... Miscommunication perhaps?
Quote:
It turned out that the plane was stuck at Narrandera. Information for this was provided by passengers who received mobile calls from customers on the flight from Narrandera.
Eventually we were informed by the ground staff at Griffith that the plane needed repairs and that engineers were being flown out from Wagga to Narrandera and in the meantime we should go on a bus to Narrandera.
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Ok, there will always be 'operational delays' when an aircraft goes tech, but given the remoteness of the area and unavailability of parts, you could expect that a little latitude be given when these occur, I would!
So, both he, other passengers, were, as I was, accommodated for the disruption to service, so I don't understand the claim of difference!
We should also not assume that he doesn't work for the Government as well; after all, they (Government) too have specialists on the 'books', I was just using that as an example as to his claim for a monetary compensation, to which I do not think he's entitled to, considering the companies (REX) conditions of carriage policy!
Dave, I can see where you're coming from now... All good?
As I said before, the airline is an excellent regional airline, I'd be happy to fly with again! And on that note, good night!