Tonight on ABC 4Corners
Flight Risk: The inside story of the chaos at Qantas
Until recently Qantas had a reputation envied by airlines all over the world.
But now the Spirit of Australia is in damage control, beset by customer complaints and a demoralised workforce.
On Monday Four Corners reports the inside story of the decline of Qantas.
Reporter Stephen Long has spoken to current and former staff including pilots, flight attendants and baggage handlers.
They tell a story of ruthless cost cutting and a divide and conquer culture.
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