I don't think the cost is an issue, but basically the failure to work when required turns people away.
United has been pushing WiFi, but on the LAX/SFO-SYD legs it doesn't work longer than 1-2 hours off the US coast, then comes back over Noumea for an hour before dropping out again. Even the domestic legs SYD-MEL does not work.
Different technology, but Gogo United flights SFO/LAX-JFK works flawless and I'm happy to pay for the service knowing it works.
Considering I was using Connexions by Boeing back in 2006 FRA-SIN paying $30 for the flight, it was worth it, mainly because it "just worked"
This week I was finally approved for a refund by United for WiFi not working back on Feb 10th LAX-SYD. Not that the money is an issue, but failure to provide a service advertised.
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