Quote:
Originally Posted by A McLaughlin
Ask (gripe?) and ye shall receive...
|
This doesn't seem to mention check-in sadly.
I do vastly prefer Virgin Australia over Qantas and overall the experience is much better IMO, but boy do they have to fix check-in in Sydney in the mornings. My last experience a couple of weeks ago both the "check-in" and "bag drop" queues were overflowing, the latter overflowing so much that it had begun to do a couple of spirals around a set of flight information monitors. Yes, that's spirals plural... it went around about 1.5 times. I spent almost 30 minutes in that spiral and didn't even get into the actual queueing area before they called my flight for the closing soon queue... where there was more confusion and delay. They can't be treating that as business as usual operation. They really need to figure out how to process people more quickly and do it.