[Michael Mak]

Originally Posted by Lukas Mahoney

After weeks of trying to get through I managed to make it in, but the operator didn't understand me(the question), but after 3 times of explaining it, she just said to bring ID, and the Itinerary to make sure that they match, hopefully it goes all OK

Are those call opertors in MEL??, I dialled the MEL number but she sounded foreign??

Probably in Singapore

Originally Posted by Brendan V

The useless Melbourne number is directed through to the Singapore call centre. There is not a person in Melbourne you can talk to and it is not uncommon to spend hours trying to get through to someone in Singapore using the Melbourne number.