Quote:
Originally Posted by Greg McDonald
I wonder if their 'lack of passengers' has anything to do with their disgraceful customer service??
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Well from what I seen today with around 30 pax outside the their terminal looking fairly angry I would say that would be part of the reason.
Lets also look at their business model also in comparison with QF/JQ and DJ yes they are greta if you can nail a $20-$40 fare after that and they are no cheaper than the other airlines, they have a lower checked bag weight of 15kgs before you have to pay, you have to pay to select a seat, you have to pay tot ake a pram or golf clubs or surfboard, look at it that way and their seat cost come upto that of JQ or DJ where you have 20Kg-23kg baggage allowance golf clubs ect are inc as part of that allowance, so their 'market' out side of the $20-$40 cheap fares is limited.