The acceptance testing for the baggage handling system in T5 was a case study in how not to do things from what I've read. It has to be one of the worst exercises in recent history and brings no credit to those involved. I have no first hand knowledge but reports at the time said that standard sized light packages were used for testing, instead of the variety of shapes, sizes, weights, loose straps etc that eventually messed things up when the system went live.
What I really want to know is how they have fixed the problems or are there just some expedient workarounds that leave everything vulnerable to another disaster?
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Philip
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