I decided to try the new VA for my last few flights because I was sick of the check in chaos at Qantas counters in BNE and CNS, I was very surprised at just how good the service was on Virgin from start to finish - last time I flew them was 2003 in their LCC days and I wasn't impressed with them back then, but now they've become my first preference... quick check in, staff who seem happy to help, greeting you by name as you come onboard, nice fresh and clean aircraft... all the things Qantas used to be sadly.
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