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  #11  
Old 4th February 2009, 02:26 PM
Greg McDonald Greg McDonald is offline
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I wonder if their 'lack of passengers' has anything to do with their disgraceful customer service??
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  #12  
Old 4th February 2009, 03:15 PM
Marty H Marty H is offline
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Quote:
Originally Posted by Greg McDonald View Post
I wonder if their 'lack of passengers' has anything to do with their disgraceful customer service??
Well from what I seen today with around 30 pax outside the their terminal looking fairly angry I would say that would be part of the reason.

Lets also look at their business model also in comparison with QF/JQ and DJ yes they are greta if you can nail a $20-$40 fare after that and they are no cheaper than the other airlines, they have a lower checked bag weight of 15kgs before you have to pay, you have to pay to select a seat, you have to pay tot ake a pram or golf clubs or surfboard, look at it that way and their seat cost come upto that of JQ or DJ where you have 20Kg-23kg baggage allowance golf clubs ect are inc as part of that allowance, so their 'market' out side of the $20-$40 cheap fares is limited.
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  #13  
Old 4th February 2009, 03:48 PM
David M David M is offline
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I am booked on them for PER-MEL tomorrow night, not sure what is going on.
Going the long way round, Monty?

Atleast you've still got a flight, unlike someone else trying to get to the spotting weekend on Macair!

David.M.
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  #14  
Old 4th February 2009, 04:23 PM
Greg F Greg F is offline
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Daily HBA flight came & left today as normal............
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..... up up and away with TAA
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  #15  
Old 4th February 2009, 05:11 PM
danielc danielc is offline
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I am booked on Tiger from MEL-PER for a quick 3-night trip over Easter for $228 return, including pre-assigned seats both ways, so I will happily forego any customer service as long as they get me there and back safely. Considering they are operating nearly-new A-320s, I think this is a great way to travel.
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  #16  
Old 4th February 2009, 06:37 PM
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Raymond Rowe Raymond Rowe is offline
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Their brand new A320 has sat in Melbourne since it was delivered at the John holland hangars.
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  #17  
Old 4th February 2009, 07:39 PM
Grant Smith Grant Smith is offline
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Quote:
Originally Posted by David M View Post
Atleast you've still got a flight, unlike someone else trying to get to the spotting weekend on Macair!

David.M.
Dave,

I believe that certain someone has that certain issue resolved...

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