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On my recent flight from Doha (Dubai-Syd leg EK412), when I pressed the call button, the Flight Attendant was with me with a couple of minutes and addressed me by my surname! Now THATS service!!!
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Now THATS Emirates!!
I flew Emirates for the first time AKL-MEL-AKL a couple of weeks back. I was in an exit row with an FA sitting in the jump seat opposite me on take off and landing. We were chatting on landing and she commented that I hadn't asked her for anything during the flight. "We are here to serve you, sir. You just have to ask ... and the alcohol is free."
... and no, Rhys, I wasn't in business class.