Quote:
Originally Posted by Andrew
Customer can claim back the cost of the accommodation in return for 'Virgin flight credits' only - no monetary claim...
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That seems very highly unlikely to me somehow and sounds like a misunderstanding between the offers of flight credits and reimbursement.
Their website and media releases appear to clearly indicate that anyone delayed over four hours will get a flight credit and those delayed over four hours who are or were not in their home town can claim up to $220/night for accomodation, as well as transport to/from the airport.