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Old 10th November 2012, 10:35 AM
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Trevor Sinclair Trevor Sinclair is offline
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Default Check-in Systems Offline
Does anyone have more info on this issue? Travellers are facing delays across the country with some airport check-in systems failing.
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Old 10th November 2012, 10:44 AM
Michael Mak Michael Mak is offline
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Just saw this on Virgin Australia's Facebook page:
Quote:
Virgin Australia is currently experiencing an IT outage that is affecting check in processes at airports and booking a flight at www.virginaustralia.com
We are encouraging our guests to continue to the airport where our team will be able to check you in for your flight.
We apologise for the delays at airports but will have you on your way as soon as we can.
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Old 10th November 2012, 11:32 AM
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Trevor Sinclair Trevor Sinclair is offline
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Thanks Michael.
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Old 10th November 2012, 11:50 AM
Michael Cleary Michael Cleary is offline
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So, Virgin, Jetstar and Tiger all use the same system I gather?
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Old 10th November 2012, 12:23 PM
Sarah C Sarah C is offline
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Yep, they all use Navitaire........the same thing happened around a major holiday before on a weekend too.
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Old 10th November 2012, 12:40 PM
D Chan D Chan is offline
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http://www.theage.com.au/victoria/ai...110-294dr.html
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Old 10th November 2012, 06:18 PM
Michael Cleary Michael Cleary is offline
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Seems the IT Data Centre in question doesn't have UPS, or it didn't work.

UPS in this case being Uninterruptable Power Supply. Any reputable Data Centre should have it, and test it regularly.
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Old 11th November 2012, 08:47 AM
Matt R Matt R is offline
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Quote:
Originally Posted by Michael Cleary View Post
Seems the IT Data Centre in question doesn't have UPS, or it didn't work.
We have a rack in that DC, and the UPS was fine. The problem was the aircon stopped working and everything shut down due to high temps.
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Old 11th November 2012, 07:39 PM
Michael Cleary Michael Cleary is offline
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Quote:
Originally Posted by Matt R View Post
We have a rack in that DC, and the UPS was fine. The problem was the aircon stopped working and everything shut down due to high temps.
According to a thread in Whirlpool.net , the DC power was lost at around 8am, UPS kicked in, but some of the AirCon tripped, thus causing the temperature to rise - which of course triggers other things to shut down. Obviously they lasted for an hour or so before the Navitaire servers were affected.

Numerous customers are no doubt perusing their SLA's for compensation - though of course the end customers - passengers - will not benefit there.
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Old 11th November 2012, 08:14 PM
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Philip Argy Philip Argy is offline
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Quote:
Originally Posted by Michael Cleary View Post
According to a thread in Whirlpool.net ... some of the AirCon tripped, thus causing the temperature to rise - which of course triggers other things to shut down. Obviously they lasted for an hour or so before the Navitaire servers were affected.
You mean in the course of an hour a critical temperature rise and gradual shut down of "other things" went unnoticed/unactioned by any human or system? That doesn't sound too impressive to me!
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