Jetstar among world's best

[Lukas M]

JETSTAR will compete against some of the world's best low-cost carriers, after it was announced the airline has been nominated for a top aviation industry award. The airline will face off against four other carriers for the prestigious Best Low Cost Airline at the 26th Official Airline Guide Industry Awards(OAG).
EasyJet, Ryanair, Southwest Airlines and last year's winner jetBlue are the other airlines nominated in the category.
The event will see a total of 45 different airlines compete in 15 regional and global categories, including last year's Airline of the Year British Airways.
"The nominees have already been voted amongst the very best in the world in their respective categories and we at OAG congratulate them on this achievement," said OAG CEO Alan Glass.
The annual OAG Airline Industry Awards celebrates the very best in global air travel and publicly recognises the highest standards within the industry.
http://www.news.com.au/travel/story/...014090,00.html

Go Jetstar!

[Torin Wilson]

When you guys call JQ to book, or change flights do you ever get put through to the Malaysian call centre?

[Greg F]

Ive only spoken to JQ on the phone twice and both Aussies.
I do believe its outsourced but to a Melbourne based mob...

[Mark Howarth]

Jetstar does outsource some of their GCC work to a mob in Manila, Philippines.

Cheers
Mark

[Michael Morrison]

Jetstar are pretty good with their service - especially if compared ot Easyjet & Ryanair

As for the call centre it is outsourced to a company called SalesForce I believe. They also used to do the Ansett Global Rewards call centre back in the day.

[Chris Tully]

That is correct. SalesForce have been the provider of the Jetstar Call Centre from day one.

I was not aware that there was outsourcing to Malaysia. If anything, this would be overflow, however the Melbourne based call centre is 24 hours...

[Lukas M]

Originally Posted by Chris Tully

SalesForce have been the provider of the Jetstar Call Centre

Is there call centre located at Jetstar HQ in Bourke Street??

[Torin Wilson]

Originally Posted by Chris Tully

That is correct. SalesForce have been the provider of the Jetstar Call Centre from day one.

I was not aware that there was outsourcing to Malaysia. If anything, this would be overflow, however the Melbourne based call centre is 24 hours...

From what I've been told calling from Aus gets Aus all centre, and I believe Japan may also be put through to Aus. From NZ however, you get Malaysia. The experience talking to Malaysia vs. that of Aus is a remarkably different one. Their understanding of English seems very limited.

[Ellis Taylor]

Originally Posted by Lukas Mahoney

Is there call centre located at Jetstar HQ in Bourke Street??

No its actually somewhere in Carlton. Part of a larger SalesForce centre as far as I know. It's pretty much strictly head office and operations control at Bourke Street.

[Andrew M]

JQ - Always Australia when I call them.

Never ever try to call Tiger, most of the time the phones are not answered, and if they are they are worse than speaking to a robot.

Based on that alone NEVER flying Tiger or trying to fly Tiger again no matter how cheap the fares are!