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#1
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Qantas accused of driving away rivals
from smh.com.au
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The folks at Menzies, Toll and Aero Care will be happy with this, picking up the extra revenue during a recession! It makes sense to outsource the work if there are others willing to do the same job at a lesser cost, provided operations aren't significantly affected. |
#2
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Probably everyone knows that Qantas ground services isn't competitive in terms of pricing for contracted ground handling operations and we have all witnessed more and more international carriers switching over to other providers.
However, some international carriers still stay with Qantas because from my understanding they do actually get better SPA rates for domestic add-on sectors since not all international carriers are like SQ, CX, MH etc. which serve most capital cities here in Australia. Nonetheless, I have to say those Qantas ground services personnel processing passengers etc. for other carriers do seem to be less friendly, most of them seem not to be terribly interactive with passengers/airline supervisors/duty or station managers when compared to their counterparts handling QF flights. Also, it seems that those airlines that are using Qantas ground services as their GHA in Australia really need to provide more training to some of the staff as I have came across quite a number of check-in staff whom lack the basic knowledge/skill to get the work done. eg. very few clues on contracted airlines' FFPs and the relevant benefits for elite members, difficulties to use other DCSs instead of the one used by Qantas, lack of communications to seek the appropriate action from airline supervisors/duty managers etc. Anyway, the business class check-in desk staff (of course he's from Qantas ground services) for my last international flight (obviously not on Qantas) on Saturday, April 18, had absolutely no clue on how to actually update the FFP details recorded in the system. He had to ask the airline supervisor to come and do it for him etc. Anyway, let's hope there won't be more job cuts... |
#3
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#4
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Please refrain from quoting the whole previous post in your post, it is not necessary, thank you - mod
Toll, menzies and Aerocare all employ Aussies to do the same jobs - albeit on ower wages. |
#5
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oh I know that...simple fact of the matter is that they're shedding one work-force for another, I wonder if the author knows where the QF handlers might find another job.
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#6
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Apparently the difference between say a Menzies Cust Service officer and QF one is about $300 p/w
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#7
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I am happy however that in this case the jobs stay here in Australia. As I said above, given the fact we are facing a recession the other companies will be happy to see an increase in revenue through the new contracts when most other businesses are suffering. |
#8
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and staff travel.
Last edited by D Chan; 20th April 2009 at 10:04 PM. |
#9
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Well, it's official now that Qantas has lost Cathay Pacific's baggage handling contract in ADL, PER, SYD & BNE.
Also, China Southern has awarded all ground handling services to rivals instead of sticking with Qantas for all its SYD & MEL operations. |
#10
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Who have Cathay gone to? Menzies or AeroCare?
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