Service quality fails Sydney Airport

[Kurt A]

Service quality fails Sydney Airport
18 March

It is the second year running that Sydney Airport has ranked dismally in Australian airport service quality.

Outdone by every other major capital city, Brisbane and Adelaide were found equal first, followed by Perth and Melbourne.

As Australia’s largest aeronautical centre, and the gateway to the rest of the world for Australia, Sydney Airport was only deemed of a higher service quality than Darwin and Canberra.

Appraised by the Australian Competition and Consumer Commission, Sydney Airport was described between ‘satisfactory and good,’ according to the Daily Telegraph.

The ACCC chairman, Graeme Samuel, explained that “There are some issues with respect to Sydney Airport as to the quality of services provided.”

He continued, “Now there’s a lot of detail that goes into these surveys, but I guess take a walk through Sydney Airport yourself and you'll form certain conclusions," ABC News reported.

Despite the unpromising service performance of Sydney Airport, its owner, Macquarie Airports reported a $1 billion profit on total revenue from Sydney in 2007.

The ACCC standards take into account responses from Australian Customers officers, passengers and other sources, according to Michael Samaras, a spokesman for Sydney Airport.

Samaras cited other passenger-based surveys which rank Sydney Airport higher, such as the international Skytrax report which “found that Sydney Airport was the best airport in Australia and the Pacific.”

He added, “The readers poll of Conde Nast Traveller magazine is another passengers only rating and it voted Sydney Airport one of the top 10 airports in the world."

An Urban Taskforce of leading property developers have revived the bid for Badgery’s Creek as a location for a second Sydney airport, Macquarie National News reports.

Urban Taskforce leader, Aaron Gladiel, claims that this plan is essential in the preservation of Sydney’s prominence as a world city and international gateway.

- News Aticle