#1
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Jetstar among world's best
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#2
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When you guys call JQ to book, or change flights do you ever get put through to the Malaysian call centre?
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#3
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Ive only spoken to JQ on the phone twice and both Aussies.
I do believe its outsourced but to a Melbourne based mob...
__________________
..... up up and away with TAA |
#4
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Jetstar does outsource some of their GCC work to a mob in Manila, Philippines.
Cheers Mark |
#5
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Jetstar are pretty good with their service - especially if compared ot Easyjet & Ryanair
As for the call centre it is outsourced to a company called SalesForce I believe. They also used to do the Ansett Global Rewards call centre back in the day. |
#6
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That is correct. SalesForce have been the provider of the Jetstar Call Centre from day one.
I was not aware that there was outsourcing to Malaysia. If anything, this would be overflow, however the Melbourne based call centre is 24 hours... |
#7
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Is there call centre located at Jetstar HQ in Bourke Street??
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#8
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From what I've been told calling from Aus gets Aus all centre, and I believe Japan may also be put through to Aus. From NZ however, you get Malaysia. The experience talking to Malaysia vs. that of Aus is a remarkably different one. Their understanding of English seems very limited.
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#9
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No its actually somewhere in Carlton. Part of a larger SalesForce centre as far as I know. It's pretty much strictly head office and operations control at Bourke Street.
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#10
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JQ - Always Australia when I call them.
Never ever try to call Tiger, most of the time the phones are not answered, and if they are they are worse than speaking to a robot. Based on that alone NEVER flying Tiger or trying to fly Tiger again no matter how cheap the fares are! |
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