Default Rego Request - QF 23, 11 12/2015, Sydney to Bangkok

[Garry Emanuel]

Replacement of the incorrect one from yesterday - was unable to edit it.

Thanks in advance.

[Alex T]

VH-QPJ.

[Garry Emanuel]

Yep, sure was !

At the point of travel, I had not experienced the upgraded version, however, QPJ was tired and in need of a refit - service and meals were exceptional (brilliant team that delivered outstanding service across the board), however, IFE was appalling (needed to be reset about 7 times during the course of the flight) and general appearance was tawdry (seats marked and very scuffed, grotty - but clean - toilets and dodgy tray tables).

Return to Oz flight was QF42 from Jakarta and was excited to get a refurbished -200 (EBJ).

Sadly, having preceded that flight with several on Emirates A380/B777, the experience of the 330-200 was a real let-down. Cabin looks and feels great, however, the IFE (iPad) was dismal (of our group of 4, we needed to reset no less than 4 times each, we used 7 units across the flight and even then, were not able to access the desired programs). Despite the fact the seat-back seems suited to a larger unit, the provided version was minute and not particularly conducive to easy viewing.

The saving grace was the crew who were exceptional (again) at servicing a pretty full flight. That said, the provided meals were an odd selection and they were delivered via a very small tray that was stacked high rather than one which could easily accommodate food and drinks.

Overall, I can honestly say service of both flights was of the highest order (better than Emirates), however, this was not even closely matched by the fit-out of either the tired QPJ nor the refurbished EBJ.

Would like to see QF take some tips from EK on IFE and cabin layout.

[Alex T]

Glad to hear that at least the service/food made up for poor onboard product Garry!

Too true about those iPads they are a bit annoying especially when you're seated at an exit row seat with no where to put it but on your tray table or inevitably hold it...(First World Problems ).

Hopefully once EBM/N/O/P/Q/R and also the remaining 300's are refurbished we'll see less domestically configured aircraft operating SIN/CGK runs and that should improve the product consistency onboard the A330's

Cheers.