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#1
9th April 2008, 03:33 PM
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Another pathetic News Article
Jetstar blamed for missed reunion with dad
9:59a.m. 9 April 2008 Never again. That’s how Trish Henderson feels about booking a flight with Jetstar after a few minutes standing in a queue prevented her from being reunited with her father for the first time in 20 years. Trish is still seething after being told her $270 return ticket from Maroochydore to Melbourne was worthless when she reached the front of the line on Friday night. Her family had been planning the reunion since December and she had been looking forward to seeing her father and meeting her half sisters for months. The Buderim woman said she arrived at the terminal at 5.55pm for the 6.45pm flight and joined the sole Jetstar queue just before 6.10pm. “There were two people behind the Jetstar desk but only one check-in counter was open and about six people in line,” Trish said. Trish said that after waiting their turn: “I gave (the ticket counter staff) my ticket and he said, ‘This ticket is no good – you’re four minutes late’. “I could understand if I had got there late but not when I had been standing in line. “After the way I was treated I’m never flying with them again, that’s for sure.” Jetstar said its policy was that passengers must check in 30 minutes before departure. It said Trish had had even more leeway than usual because the flight was unexpectedly delayed. Airline spokeswoman Simone Pregellio said the check-in was left open for an extra 15 minutes and staff made an announcement to passengers and combed the queue for anyone still waiting to check in before closing the flight. Ms Pregellio said she understood Ms Henderson arrived 15 minutes prior to the scheduled time of departure, and by then the flight had closed, paperwork was completed and staff were preparing to board passengers. “Our check-in staff, whilst sympathetic to Ms Henderson’s situation, were unable to assist her to meet this flight due to her very late arrival,” Ms Pregellio said The Media in Australia Really do make me wonder!  Maybe the woman should use the Web-Check its so easy! And maybe get there on time, Some people are just lazy just rock on up to the desk when they feel. I fly JQ all the time! They call people up when there is large queues. 
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#2
9th April 2008, 03:45 PM
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Its Jetstar - they make news for everything. The media just love reporting any bad stories about them but no positive ones make the news.
If the same thing happened on DJ it wouldn't make news
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#4
9th April 2008, 03:55 PM
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 Maybe we should also have the headlines "Person from YSSY Board finds article they don't like". As much as we don't like the media, the continual media bashing on this board seems to go on and on and on like a bad record. Paul
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#5
9th April 2008, 08:00 PM
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Quote:
"Paul Walters, National Nine News." You arent a journo by any chance are you Paul?
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#6
9th April 2008, 10:00 PM
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Quote:
And secondly, articles like these aren't 'news' - what is new about it that we have not heard of before? I'm damn interested to see the actual number of articles published by the press for this year alone, especially for Jetstar.
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#7
9th April 2008, 10:03 PM
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Okay - So how does the media get hold of such a story and why is it published.
People that generally are after the cheapest fare, who don't fly often expect the world. They are the ones that make the most noise when something goes wrong. No doubt ringing the local talk back radio, ringing the news papers etc etc. Eventaully they will get a reporter out of stories and it gets published.
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#8
9th April 2008, 03:57 PM
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#9
9th April 2008, 04:15 PM
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 I personally don't like Jetstar for a number of reasons (now I've declared my faction!!) but in this case I can't see that they've done anything wrong at all. Those that know the Maroochy airport and area will know that it's not normally a congested traffic area and therefore there is really no excuse for personal tardiness. I know a number of people that have been denied access to flights because they were late for booking in when they have all known Jetstars rules. It's REALLY simple folks...allow a decent amount of time to get to the airport.
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#10
9th April 2008, 05:34 PM
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Then there's those of us who really couldn't give a toss, buy whatever is the cheapest of most convenient ticket, and abide by its terms and conditions at the time of purchase. We're the ones who turn up with ample time spare, are more interested in just getting to our destination than critiquing the aircraft/airline/service provided, and are just happy when we arrive in one piece. We aren't really interested in comparing full/partial/low service airlines because we understand the simple principle of you get what you pay for.
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