Virgin Australia - SYD check-in chaos.

[Steve S... 2]

Hi...

As a loyal customer of Virgin Australia (and any airline that flies aeroplanes lol) I have had unpleasant experiences at check-in at SYD the last few times I have flown on VA.

It takes between 30-45 minutes on the bag-drop queue. There is an obvious lack of check-in counters at the terminal. Every counter was in use.

This was at 9am in the morning - peak time I guess.

There was confusion as to which queue was which, as the queues were back running the length of the terminal. I took pictures of the chaos and the unhappy faces on the queue.

This was on a normal morning - with all flights on time or close to it.

Am I unlucky, or is this problem going to continue until some sort of expansion? Or avoid morning flights?

Regards,

Steve S