Jetstar Customer Guarantee

[Andrew P]

JetStar has issued a new Customer Guarantee

1. Your safety is our highest priority.
2. We commit to provide the lowest fares with our "Price Beat Guarantee".
3. Our team are always here to help, 24 hours a day, seven days a week.
4. We'll let you know your choices if your flight is changed before you travel.
5. We'll keep you updated and provide options if things don't go to plan on the day.
6. You will get what you paid for.
7. You can have confidence in how quickly we will respond to an issue.
8. You can have confidence in how quickly we will refund you money.
9. We share your passion for protecting our environment.
10. We commit to the privacy of your personal information.

number 6 says it all, if cheap, expect cheap

Banjo

[James K]

Well we all know who will be providing option 5.

[Guy W]

10. We commit to the privacy of your personal information.

What the? This shouldn't be a just a guarantee but part of the law.

[Rhys Xanthis]

It's nice that they put this out there, but I think it is more of a PR excercise than anything else.

As others have said, some of these really are required by law, like #10...

[Lee G]

Ben Sandilands post on Crikey.com provides some insight into why it's being done.

http://blogs.crikey.com.au/planetalk...ane+Talking%29

Why is it doing this? To neutralise the intentions and risks of proposed air travel consumer protection measures contained in Chapter 5 of the Federal Government’s Aviation White Paper, released in mid December.

You will probably find that each carrier will do this at some stage before the implementation of the white paper recommendations.

[Mike W]

Thanks for the link as well as the insight. It makes sense JQ would want to cover themselves (and their pax. to be fair) in light of legal requirement, not to mention their recent record.

[Nigel C]

Ahhh.....all this harmless banter.....shades of the old board from many years ago.

LOVE IT!

[Lee G]

Mike,

As I said before, I don't believe this to be purely a JQ thing and that at some point in the near future, I believe that QF, DJ, Tiger, Skywest etc will do a similar thing and introduce their charters.

The common thread for all airlines is that in the last 5-10 years, a larger proportion of passengers complained about lack of service however this only comes about with the "race to the bottom" airfare war.

[Geoff W]

I am going to agree with Nigel on this one.

C'mn team. Think of what we can make this board.

I also have failed this test in the past I reckon.

Lets keep it fun..

Doing it by forums like this, things DO get a bit out of whack is my view.

Messages DONT get read the way they are always mean't.

I believe there is much to be learnt from our fellow posters.

I enjoy it. Thanks to you all.

Kind regards,

Geoff

[Craig Lindsay]

i still wont fly with them