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#1
23rd April 2012, 12:20 PM
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Virgin Australia - SYD check-in chaos.
Hi...
As a loyal customer of Virgin Australia (and any airline that flies aeroplanes lol) I have had unpleasant experiences at check-in at SYD the last few times I have flown on VA. It takes between 30-45 minutes on the bag-drop queue. There is an obvious lack of check-in counters at the terminal. Every counter was in use. This was at 9am in the morning - peak time I guess. There was confusion as to which queue was which, as the queues were back running the length of the terminal. I took pictures of the chaos and the unhappy faces on the queue. This was on a normal morning - with all flights on time or close to it. Am I unlucky, or is this problem going to continue until some sort of expansion? Or avoid morning flights? Regards, Steve S 
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#3
23rd April 2012, 01:34 PM
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When living in Sydney and flew Virgin from T2, I always had a similar experience in the bag drop queue. It made Internet check in almost irrelevant. I began making sure I just had carry on bags.
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ABQ ABX ACV ADD ADL ADQ AKL ALB AMA AMS ANC ARN ATH ATL AUA AUH AUS AVL AVV AZA BCN BDL BFL BGO BGR BHD BHM BHQ BIL BIS BKI BKK BLD BLI BLV BNA BNE BOG BOI BOJ BOS BRO BSB BTR BUF BUD BUR BWI BZE BZN CAI CBR CGK CHC CHS CLE CLT CMH CNS CNX COS CPH CPR CPT CTG CTS CUE CUN CUZ CVG CXF CYS CZM DAL DBO DCA DEN DFW DLH DOH DRW DSM DTW DUB DUD DUR DXB ECP EKO ELP EUG EWR EYW EZE FAI FAR FAT FCA FCO FLG FLL FNL FNT FRA FRS FSD FU'K FWA GCN GDL GDN GEG GGW GIG GJT GOT GRI GRR GRU GSP GTF GUA GVA GYE HAM HAN HBA HBE HEL HHH HKD HKG HLZ HND HNL HOU HRL HSV HVB IAD IAH ICN ICT IDA IND INV ISP IST ITM ITO JAB JAC JAX JFK JNB JNU JOG JTR KEF KGC KIX KMI KMJ KMQ KOA KRK KTN KUL LAS LAX LBB LBE LEJ LFT LGA LGB LHR LIH LIM LIN LIT LRD LST MAD MAF MAN MAO MCI MCO MCT MCY MDE MDT MDW MEL MEM MEX MFE MFR MHU MIA MID MKE MNL MOB MOT MQL MRY MSN MSO MSP MSY MTJ MTY MUC MVD MXP MZT NAN NAS NRT NTL OAG OAK OGG OKA OKC OMA OME ONT OOL ORD OSL OTZ OUI PAE PBG PDX PEK PER PHL PHX PIA PIT PLO PLZ PNH PSC PSG PSP PTY PVD PVG PVR PVU RAP RDD RDM RDU REC REP RIC RIX RNO ROC RSW SAL SAN SAT SAV SBA SBD SBN SBP SCK SCL SDF SDU SEA SFO SGF SGN SGU SHA SHV SIN SIT SJC SJD SJO SJU SLC SMF SMX SNA SOF SSA STL STS SUN SYD SYO SYR TIJ TLL TMW TPA TPE TSV TUL TUS TVC TWF TYS VAR VIE VNO VPS WAW WDH WGA WLG WRG WVB XIY XNA XWA YCD YEG YHM YHZ YKM YOW YQB YQG YQM YTZ YUL YUM YVR YWG YXE YYC YYJ YYT YYZ ZRH Next Trips: 15-27NOV LAS-LAX-SYD-ADL-BNE-DFW-LAS AA/QF/VA 28NOV-02DEC LAS-OGG-MKK-HNL-LAS HA/9X 14-15DEC LAS-SBP-LAS AS 19DEC-05JAN LAS-LAX/SAN-MSY-MIA/MCO-IAD/LGA-ORD/MDW-LAS UA/WN/AA/DL 18-21JAN LAS-ONT/LAX-LAS WN/DL 01-02FEB LAS-SEA-LAS AS 08-09FEB LAS-LAX-LAS UA 14-17FEB LAS-GPT-LAS MX 01-02MAR LAS-PHX-CLD/BUR-LAS AA/XE 24-28MAY LAS-EWR/BTV-ORD-LAS UA 21-22JUN CDC-SLC-CDC DL 01-09JUL LAS-EWR-GOH-EWR-LAS UA
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#4
23rd April 2012, 02:14 PM
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I just sent Virgin some feedback.
It does make internet check-in pointless, apart from an attempt to get the desired seats. Effectively I checked in three times - first at home on the internet, then at an airport kiosk as advised to print the boarding pass, then at the bag drop counter where ID was provided. Terminal 2 also has long queues for security screening lately - I don't know why. I flew Qantas a month ago for the first time in years. In comparison the entire process took 2-3 minutes to kiosk check-in and do your own bag drop.
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#5
23rd April 2012, 02:40 PM
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Quote:
Did you happen to notice how much more room QF had over there. They dont have the likes of JQ, Rex & Tiger to battle with for check in space & security queue lines. Just a thought! 
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#6
23rd April 2012, 02:55 PM
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Ha yeah Jayden,
or the lack of staff at QF T3. You could be paying full fare Business class for $1000+ on domestic flights and the first person you will see to greet you is in the lounge after security. There is 1 tiny service desk with 1/2 people which always has a long queue.
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#7
23rd April 2012, 10:06 PM
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The sooner people relise when you fly with the like Va what more do you expect.Want to be a full service airline but will not have staff there to handle situations.Thus the reason why i fly QF.People will not learn you get what you pay for and have the staff what they get paid.
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#8
23rd April 2012, 10:14 PM
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I understand Virgin Australia staff are paid well for the positions they're in Ray. And there is more people at the Virgin check in counters than QF!
As to the cost, QF's tickets are much the same prices, so the whole "you get what you pay for" thing doesn't really apply in my view. I do agree though, that Virgin's check in at Sydney could certainly do with some improvement. I flew them a bit over a week ago out of Sydney and the wait was painful. Out of Brisbane, quite quick in comparison. Perhaps moving the regionals (QLink, Rex, Brindabella, Aeropelican) to a completely different terminal in the future and freeing up T2 for Virgin and Jetstar, would help the situation. Mick
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#10
24th April 2012, 09:31 AM
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If its because of any previous travel experience with them (Virgin) I would completely understand his position.
Personally i would never set one foot again on their planes not after the way I and my family have been treated. The only reason why was the Qantas alternative was twice the cost. But like people say you get for what you pay for I guess.
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