Airport Hissy Fit

[Rhys Xanthis]

Beacause one of their staff members took the video on their mobile phone.

The passengers conduct was stupid, but it was Cathay's employer, so I think an apology is warranted (from Cathay point of view regarding liability).

[Robert S]

Originally Posted by Hugh Jarse

Some people are just too full of their own self-importance (as this woman was).

But the customer is always right!

Couldn't agree more... appeasing this kind of behaviour in any way just breeds more of the same. Some customers are always more difficult than they should be and that's life, you deal with it, but that behaviour was disgraceful (and potentially dangerous in the air).

[Sarah C]

Originally Posted by Hugh Jarse

God, why would Cathay apologise?

It should serve as a warning to all the other airlines not to permit this woman on board!

Some people are just too full of their own self-importance (as this woman was).

I can see why Cathay apologised but I don't think they needed to apologise. It became a story because it was on YouTube. And she gets an upgrade out of it - that serves the wrong message to passengers who act like fools. It reminds me of the Simpsons episode where Homer becomes obese - 'it rewards you for your own stupidity'.

[Raymond Rowe]

If it was in Hong Kong i can understand why.The staff at HKG are not the best to deal with.They certainly hate airline staff at Chep Lap ***.

[Michael Mak]

Originally Posted by Raymond Rowe

If it was in Hong Kong i can understand why.The staff at HKG are not the best to deal with.They certainly hate airline staff at Chep Lap ***.

Why is that Ray?

[Darren Butterworth]

Even worse was 'Bus Uncle' that was referred to in the article.